Kong Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us when you register and play at Kong Online Casino. This Kong casino privacy notice explains what information we collect, why we collect it, how we use it, and the rights you have in relation to your personal data. By creating an account and using our services, you agree to the practices described in this policy.

Who We Are

Kong Online Casino is owned and operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We are licensed by the UK Gambling Commission (account number 39175) for customers in Great Britain, and by the Alderney Gambling Control Commission for customers outside Great Britain. As the data controller, we are responsible for deciding how and why your personal information is processed when you use Kong Casino.com, our mobile browser site, and our iOS and Android apps.

Information We Collect

When you sign up for Kong, use our Kong app, or log in via Kong login to play Kong slots and other games, we collect several categories of personal data. We gather this information directly from you, automatically through your use of our services, and occasionally from third parties such as payment providers and identity verification agencies.

• We collect your registration details, including your name, date of birth, address, email address, and phone number
• We collect payment information when you make a deposit or request a withdrawal, including card details, e-wallet information, and transaction history
• We collect identity verification documents, such as proof of ID and proof of address, to meet our legal and licensing obligations
• We track your gaming activity, including games played, deposits, withdrawals, bonuses claimed, and trophies earned within our loyalty program
• We record your communications with our customer support team, including live chat transcripts and emails
• We automatically collect technical data such as your IP address, device type, browser type, and operating system when you access Kong casino
• We use cookies and similar technologies to recognise you, remember your preferences, and analyse how you use our site

How We Use Your Information

Our Kong casino platform uses your personal data for a number of legitimate purposes connected to operating a safe and compliant gambling service. We at Kong process your information to verify your identity, prevent fraud and underage gambling, administer your account, process deposits and withdrawals, and provide customer support when you contact us.

• We use your data to open, manage, and secure your account
• We use your data to process transactions, including deposits via Visa Debit, Mastercard Debit, Maestro, PayPal, Skrill, Neteller, Paysafecard, and Pay by Mobile
• We use your data to administer our welcome bonus, weekly cashback, Daily Wheel, Trophy Rewards, and other promotions you choose to participate in
• We use your data to send you promotional communications, personalised offers, and reload bonuses by email, SMS, or on-site inbox where you have consented to receive them
• We use your data to monitor gameplay patterns and support responsible gambling tools
• We use your data to comply with our legal obligations under UK Gambling Commission and Alderney Gambling Control Commission requirements, including anti-money laundering checks

Legal Basis for Processing

We only process your personal data where we have a valid legal basis to do so. In most cases, we rely on the performance of our contract with you, our legitimate interests in running a secure and compliant casino, our legal obligations as a licensed gambling operator, and, where applicable, your consent for marketing communications. You can withdraw your consent to marketing at any time by updating your preferences or contacting our support team.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate our services. These include payment processors, identity verification providers, regulatory bodies such as the UK Gambling Commission and the Alderney Gambling Control Commission, IT and hosting providers, fraud prevention services, and game providers such as Pragmatic Play, NetEnt, Evolution, and others whose games are available on Kong Online Casino. We require all third parties to handle your data securely and only process it for the purposes we specify.

International Transfers

As Kong Online Casino operates internationally with hosting and service providers located outside the United Kingdom and the Channel Islands, your data may be transferred to and processed in other countries. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your personal information in line with UK data protection law.

Cookies

Our site uses cookies to remember your login details, understand how you navigate Kong casino, and tailor content and offers to your preferences. Cookies also allow us to measure the performance of our Kong app and website. You can manage or disable cookies through your browser settings, although doing so may affect certain features of your account.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our legal, regulatory, and accounting obligations. Transaction records, identity verification documents, and communication logs are typically kept for several years as required by our gambling licences. Once retention periods expire, we securely delete or anonymise your data.

Your Rights

You have a number of rights over the personal data we hold about you. We are committed to making it easy for you to exercise these rights by contacting our support team.

• You have the right to request access to the personal data we hold about you
• You have the right to ask us to correct any inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You have the right to request a copy of your data in a portable format
• You have the right to lodge a complaint with the Information Commissioner's Office if you believe we have not handled your data properly

Keeping Your Data Secure

We take the security of your personal information seriously. Our Kong casino systems use encryption, secure servers, and restricted access controls to protect your data from unauthorised access, loss, or misuse. We regularly review our security measures to ensure they remain effective as technology and threats evolve.

Responsible Gambling and Data

We may use your account and gameplay data to identify signs of problem gambling and to offer responsible gambling tools, including deposit limits, time-outs, and self-exclusion. This processing helps us support players and comply with our licence conditions under the UK Gambling Commission and the Alderney Gambling Control Commission.

Children's Privacy

Kong Online Casino is intended only for individuals aged 18 and over. We do not knowingly collect personal data from anyone under this age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any updates on this page, and we encourage you to review this policy periodically. Continued use of Kong casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this privacy policy, how we handle your data, or wish to exercise any of your rights, please contact us at [email protected] or [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe.