Kong Terms and Conditions

Welcome to Kong Casino. These Terms and Conditions govern your use of our website and services. By creating an account, you agree to be bound by these terms. If you do not agree, you must not use our services. Please read this document carefully, alongside our Privacy Policy and Responsible Gambling pages, before you register at Kong.

1. About Us and Our Licensing

Kong is owned and operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We are licensed and regulated by the UK Gambling Commission (account number 39175) for customers in Great Britain, and by the Alderney Gambling Control Commission for customers outside Great Britain. We at Kong operate in accordance with these licences and are committed to fair, transparent and responsible gaming practices.

1.1 Eligibility

You must be at least 18 years old to register an account with us. We reserve the right to request proof of age and identity at any time, and we may suspend your account until satisfactory verification is provided. Our services are intended for players in the United Kingdom, and we do not accept registrations from residents of restricted jurisdictions, including but not limited to Spain, France, Italy, the United States, Belgium and other territories listed in our full restricted countries policy.

2. Your Kong Account

When you register at Kong Casino, you agree to provide accurate, current and complete information. You are responsible for maintaining the confidentiality of your Kong login credentials. Each person may only hold one account with us, and we may close or suspend duplicate accounts without notice. Our Kong app and desktop platform both require the same verification standards.

• You must keep your password secure and not share your Kong casino login with anyone else
• You must notify us immediately of any unauthorised use of your account
• We may request identity documents before processing withdrawals or unlocking certain features
• We reserve the right to close accounts that breach these terms or involve fraudulent activity

3. Deposits and Withdrawals

Our accepted currency is GBP. The minimum deposit at Kong is £10, and Pay by Mobile deposits (via Fonix) incur a £2.50 transaction fee; this method is not available to Vodafone customers. We accept Visa Debit, Mastercard Debit, Maestro, PayPal, Skrill, Neteller and Paysafecard for deposits. Withdrawals can be made using Visa Debit, Mastercard Debit, Maestro, PayPal, Skrill or Neteller; Pay by Mobile deposits cannot be withdrawn. Withdrawals are paid to registered cards (up to three per account) or to the account originally used for deposit.

The minimum withdrawal amount is £10, and there is no maximum limit — your full Real Money balance can be withdrawn in a single transaction, subject to verification. Withdrawal requests remain pending for up to 72 hours while we review your identification documents. Once your documents are verified, pending withdrawals are processed within 24 hours. If documents are rejected, the withdrawal amount is returned to your balance within 48 hours. After the pending period, cashouts typically reach your bank account within 1-5 working days.

4. Bonuses and Promotions

At Kong, we offer a 50% Matchup Bonus up to £100 on your first-ever deposit, available to new players only. The minimum qualifying deposit is £10, and a £200 deposit unlocks the maximum £100 bonus. Bonus Funds carry a 10x wagering requirement; for example, a £10 bonus requires £100 of eligible wagers, and real-money wagers do not count towards this requirement. Real Money is always used before Bonus Funds, and winnings from mixed stakes are split proportionally between your Real Money and Bonus balances.

The maximum conversion of bonus winnings to real funds equals your lifetime deposits, up to £250; any excess Bonus balance will be removed. If you have not made a deposit, the maximum conversion is £50. Our welcome offer applies to 124 bonus-enabled slots, including Starburst, Fluffy Favourites, Rainbow Riches, Chilli Heat and Gonzo's Quest. Blackjack, roulette, bingo, table games, live casino and progressive jackpot games are excluded from bonus wagering contributions. Withdrawing Real Money before wagering is complete will cancel your bonus and remove any remaining Bonus Funds and bonus winnings. No promo code is required for the welcome bonus, and Bonus Funds expire after three consecutive days of account inactivity.

We also run a Card Registration Offer, granting no-deposit free spins once a valid debit card has been added via the Add a Card function, subject to 10x wagering and a £50 maximum conversion. Other promotions include our Weekly Cashback (5% of net slots spend, paid automatically with no wagering), the Daily Wheel, Fluffy Fridays tournaments, Drops & Wins campaigns from Pragmatic Play, and periodic cash giveaways. Full terms for each promotion are published on the relevant promotional page and form part of these Terms and Conditions.

5. Trophy Rewards Program

Our Trophy Rewards system allows you to collect trophies by playing and completing in-game achievements, tracked within the Your Trophies section of your account. Every five trophies unlock a Mega Reel spin awarding free spins, with higher trophy levels unlocking larger prizes. We do not operate a tiered VIP scheme with account managers; instead, rewards are delivered through trophies, the Mega Reel, the Daily Wheel and personalised offers sent by email or inbox.

6. Games and Fair Play

We at Kong offer over 900 games, including slots, Megaways titles, jackpot games, live casino, table games, bingo, scratch cards and live game shows, supplied by providers such as Pragmatic Play, NetEnt, Evolution, Play'n GO and Big Time Gaming. All games are subject to independent testing for fairness and random number generation. We reserve the right to void winnings resulting from technical errors, software malfunctions or demonstrable misuse of our systems.

7. Responsible Gambling

We are committed to promoting responsible gambling. You can set deposit limits, time-outs and self-exclusion periods through your account settings. If you believe you need additional support, we encourage you to contact organisations such as GamCare or GAMSTOP. We may apply restrictions to your account where we have concerns about your gambling behaviour.

8. Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to Kong casino or the Kong app. To the extent permitted by law, we exclude liability for losses arising from technical issues, third-party payment providers, or events beyond our reasonable control. Nothing in these terms limits liability that cannot lawfully be excluded.

9. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory requirements or changes to our services. Continued use of your account after changes are published constitutes acceptance of the revised terms. We recommend reviewing this page periodically.

10. Contact Us

If you have questions about these terms, our Kong bonus offers, or your account, you can reach our support team via live chat between 06:00-21:00 BST, seven days a week, or by email at [email protected]. Complaints can be directed to [email protected], and account closure or self-exclusion requests to [email protected].